Terms & Conditions
Last Updated: Dec 16, 2025
These Terms of Service ("Terms") govern your access to and use of Lumen, an AI-powered interview platform operated by Neuround, Inc. ("Neuround," "we," "us," or "our").
By accessing or using our platform, website, and services (collectively, the "Services"), you agree to be bound by these Terms.
If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1. Eligibility
You must be at least 18 years old to use our Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to
enter into these Terms.
2. Account Registration
Creating an Account
To access certain features of the Services, you must create an account. You agree to:
Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Keep your password secure and confidential
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
Account Types
Employer/Recruiter Accounts: Allow you to create jobs, manage candidates, configure AI interviews, and access interview results and feedback.
Candidate Accounts: Allow candidates to participate in interviews, view their status, and manage their information.
We reserve the right to suspend or terminate accounts that violate these Terms or remain inactive for extended periods.
3. Description of Services
Lumen provides an AI-powered interview platform that enables:
Creation and management of job postings and interview criteria
AI-conducted voice interviews with candidates
Recording, transcription, and analysis of interviews
Structured feedback and candidate assessments
Integration with Applicant Tracking Systems (ATS)
Team collaboration and candidate management
The specific features available to you depend on your subscription plan.
4. Subscription and Payment
Subscription Plans
We offer various subscription plans with different features, usage limits, and pricing. Details are available on our website or upon request.
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis
All fees are non-refundable except as expressly stated in these Terms or required by law
You authorize us to charge your designated payment method for all applicable fees
We may change our pricing with 30 days' notice; continued use constitutes acceptance
Taxes
You are responsible for all applicable taxes. If we are required to collect taxes, they will be added to your invoice.
Overdue Payments
If payment is overdue, we may suspend your access to the Services until payment is received. We reserve the right to charge interest on overdue amounts at the rate of
1.5% per month or the maximum rate permitted by law.
5. Acceptable Use
Permitted Use
You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services solely for legitimate recruitment and hiring
activities.
Prohibited Conduct
You agree not to:
Use the Services for any illegal purpose or in violation of any laws
Discriminate against candidates based on protected characteristics
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the Services or servers
Reverse engineer, decompile, or disassemble any part of the Services
Use the Services to send spam or unsolicited communications
Scrape, harvest, or collect data from the Services without authorization
Impersonate any person or entity or misrepresent your affiliation
Use the Services in any manner that could damage our reputation
Share your account credentials with third parties
Resell or redistribute the Services without our written consent
Compliance with Laws
You are responsible for ensuring your use of the Services complies with all applicable laws, including employment laws, anti-discrimination laws, data protection
regulations, and recording consent requirements.
6. AI Interview Services
How AI Interviews Work
Our AI conducts voice interviews with candidates based on the job requirements and criteria you configure. Interviews are recorded, transcribed, and analyzed to provide
structured feedback.
Candidate Consent
You are responsible for ensuring candidates are informed that:
They will be interviewed by an AI system
The interview will be recorded and transcribed
Their responses will be analyzed and shared with the employer
You must obtain any consents required by applicable law before initiating AI interviews.
Limitations of AI
You acknowledge that:
AI-generated assessments are tools to assist human decision-making, not replacements for it
AI systems may have limitations and may not perfectly evaluate all candidates
Final hiring decisions remain your responsibility
We do not guarantee any specific hiring outcomes
Human Review
We recommend human review of AI-generated feedback before making hiring decisions. You agree not to rely solely on AI assessments for employment decisions where
prohibited by law.
7. Intellectual Property
Our Intellectual Property
The Services, including all software, algorithms, designs, text, graphics, and other content, are owned by Neuround and protected by intellectual property laws. We grant
you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
Your Content
You retain ownership of content you upload to the Services ("Your Content"), including job descriptions, company information, and interview criteria. By uploading Your
Content, you grant us a worldwide, royalty-free license to use, store, and process it as necessary to provide the Services.
Feedback
If you provide suggestions, ideas, or feedback about the Services, we may use them without obligation to you.
8. Candidate Data
Employer Responsibilities
As an employer using the Services, you are the data controller for candidate personal data. You are responsible for:
Providing appropriate privacy notices to candidates
Obtaining necessary consents for data processing
Responding to candidate data rights requests
Ensuring your use of candidate data complies with applicable laws
Our Role
We process candidate data on your behalf as a data processor. Our processing is governed by our Data Processing Agreement, which is incorporated into these Terms.
Data Retention
You control how long candidate data is retained within the limits of your subscription plan. You are responsible for deleting data when retention is no longer necessary
or legally permitted.
9. Confidentiality
Confidential Information
Each party agrees to keep confidential any non-public information disclosed by the other party, including business plans, technical data, and customer information.
Exceptions
Confidentiality obligations do not apply to information that:
Is or becomes publicly available through no fault of the receiving party
Was already known to the receiving party before disclosure
Is independently developed by the receiving party
Is disclosed with the disclosing party's written consent
10. Third-Party Integrations
ATS and Other Integrations
The Services may integrate with third-party applications and services. Your use of third-party integrations is subject to the terms and privacy policies of those third
parties.
No Endorsement
Integration with third-party services does not constitute our endorsement of those services. We are not responsible for the availability, accuracy, or practices of
third-party services.
11. Disclaimers
"As Is" Basis
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
No Guarantee
We do not warrant that:
The Services will be uninterrupted, error-free, or secure
Results obtained from the Services will be accurate or reliable
The Services will meet your specific requirements
Any defects will be corrected
Hiring Decisions
WE DO NOT GUARANTEE ANY HIRING OUTCOMES. AI ASSESSMENTS ARE DECISION-SUPPORT TOOLS AND SHOULD NOT BE THE SOLE BASIS FOR EMPLOYMENT DECISIONS.
12. Limitation of Liability
Exclusion of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEUROUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF
PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE CAUSE OF ACTION OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability Cap
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE
MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Essential Purpose
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Jurisdictional Limitations
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent
permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Neuround and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and
expenses (including reasonable attorneys' fees) arising from:
Your use of the Services
Your violation of these Terms
Your violation of any third-party rights
Your Content or data you provide through the Services
Your hiring decisions or employment practices
Your failure to comply with applicable laws
14. Term and Termination
Term
These Terms are effective when you first access the Services and continue until terminated.
Termination by You
You may terminate your account at any time by contacting us at support@trylumen.ai. Termination does not entitle you to a refund of prepaid fees.
Termination by Us
We may suspend or terminate your access to the Services at any time if:
You breach these Terms
You fail to pay fees when due
We are required to do so by law
We discontinue the Services
We will provide reasonable notice when possible.
Effect of Termination
Upon termination:
Your right to use the Services immediately ceases
You must pay any outstanding fees
We may delete your data after a reasonable retention period
Provisions that by their nature should survive will survive termination
15. Dispute Resolution
Informal Resolution
Before filing a formal dispute, you agree to contact us at legal@trylumen.ai and attempt to resolve the dispute informally for at least 30 days.
Arbitration Agreement
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association under its
Commercial Arbitration Rules. Arbitration will take place in San Francisco, California.
Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Exceptions
Either party may seek injunctive relief in court to protect intellectual property rights or prevent irreparable harm.
Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
16. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your
continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
If you do not agree to the modified Terms, you must stop using the Services.
17. General Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Neuround regarding the
Services.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
Notices
We may provide notices to you via email, posting on the Services, or other reasonable means. Notices to us must be sent to legal@trylumen.ai.
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.
No Agency
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Neuround.
18. Contact Us
If you have questions about these Terms, please contact us:
Neuround, Inc.
Email: legal@trylumen.ai
For support inquiries: support@trylumen.ai