Privacy Policy
Last Updated: Dec 16, 2025
Neuround, Inc. ("Neuround," "we," "us," or "our") operates Lumen, an AI-powered interview platform. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our platform, website, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide
Account Information: When you create an account, we collect your name, email address, company name, and password.
Company and Job Information: If you are an employer or recruiter, we collect information about your company, job descriptions, required skills, interview criteria,
and hiring preferences.
Candidate Information: We collect candidate names, email addresses, phone numbers, resumes, and any information provided during the interview process. This data may
be provided directly by candidates or by employers/recruiters using our platform.
Interview Recordings: We record audio from AI-conducted interviews. These recordings are processed to generate transcripts and structured feedback.
Payment Information: If you purchase a subscription, we collect billing information. Payment processing is handled by third-party providers who maintain their own
privacy policies.
Communications: We collect information when you contact us for support or communicate with us through any channel.
Information Collected Automatically
Usage Data: We collect information about how you interact with our Services, including pages visited, features used, and actions taken.
Device Information: We collect device type, operating system, browser type, IP address, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect information about your browsing activities. See Section 7 for more
details.
Information from Third Parties
ATS Integrations: If you connect your Applicant Tracking System, we receive candidate and job data as authorized by you.
Single Sign-On: If you authenticate using a third-party service (e.g., Google), we receive basic profile information from that provider.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our Services
Conduct AI-powered interviews and generate structured feedback
Process and transcribe interview recordings
Facilitate communication between employers and candidates
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our platform
Detect, prevent, and address fraud, abuse, and security issues
Comply with legal obligations
AI Processing
Our AI systems analyze interview recordings to:
Transcribe spoken responses
Evaluate candidate responses against job criteria
Generate structured feedback and summaries
Provide insights to help employers make informed hiring decisions
We do not use your interview data to train our AI models without explicit consent.
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
With Employers: Candidate interview data, recordings, transcripts, and AI-generated feedback are shared with the employer or recruiter who initiated the interview.
Service Providers: We share information with third-party vendors who perform services on our behalf, including cloud hosting, payment processing, analytics, and
customer support. These providers are contractually obligated to protect your information.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights,
your safety, or the safety of others.
With Your Consent: We may share information for other purposes with your explicit consent.
4. Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:
Account data is retained while your account is active and for a reasonable period thereafter
Interview recordings and transcripts are retained according to your subscription plan settings or as required by applicable law
Usage data is retained for analytics purposes and typically anonymized after 24 months
You may request deletion of your data as described in Section 6.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Employee training on data protection practices
Incident response procedures
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Portability: Request a copy of your data in a portable format.
Objection: Object to certain processing of your information.
Withdrawal of Consent: Withdraw consent where processing is based on consent.
Opt-Out of Marketing: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at privacy@trylumen.ai. We will respond within the timeframe required by applicable law.
For Candidates
If you participated in an interview through Lumen, please note that the employer who initiated your interview is the data controller for your interview data. To exercise
your rights regarding interview recordings or feedback, please contact the employer directly. For requests related to your Lumen account (if you created one), contact
us.
7. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Essential Functions: Authentication, security, and core functionality
Analytics: Understanding how users interact with our Services
Preferences: Remembering your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
8. International Data Transfers
We are based in the United States and process information in the US. If you are located outside the US, your information will be transferred to and processed in the US.
We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where required.
9. Children's Privacy
Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have
collected information from a child, we will take steps to delete it promptly.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories and specific pieces of personal information we have collected
Right to Delete: Request deletion of personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
Right to Opt-Out: We do not sell personal information
To exercise these rights, contact us at privacy@trylumen.ai.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated"
date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Neuround, Inc.
Email: privacy@trylumen.ai
You may also contact our Data Protection Officer at dpo@trylumen.ai.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.